Start a Claim for Liabilities
A proactive response can minimise impact
When your business is faced with a claim, or the prospect of one, it’s best to act quickly. Travelers recommends that all customers report injury, damage and related happenings surrounding a potential liability claim in a prompt manner. Our Claim Professionals can then take swift action and help in a few ways.
Travelers Claims team will investigate the incident to confirm a liability position as soon as possible. If needed, internal and external specialist support can be called for a more in-depth consult. In the instance of an employee injury due to an accident at the workplace, our in-house nurse may provide support through helping attain treatments needed to get an employee back to work as soon as possible.
Urgent claims
In an emergency, please call our free 24/7 hotline immediately.
- We are ready to receive the details of your claim
- Please quote your policy number
CALL +44 (0)800 587 8388
Non-urgent claims
If it’s not an emergency, please send an email as close to the date of incident as possible.
You’ll need the following information to start a claim:
- Your name/company name
- Your policy number
- Date of incident
-
Incident facts and supporting documentation, including correspondence
A Claim Professional will contact you as soon as possible after you’ve sent your email.
Got more time?
Download the General Liability Claims Form or the Employers’ Liability Claims Form and, when completed, send it to us at reportaclaim@travelers.com.
General Liability Claims Form
Employers’ Liability Claims Form
Frequently asked questions
Liabilities claim FAQs
An accident report is not essential for liability claims. All that we ask is that any new incident be reported to Travelers as quickly as possible.
There are a number of ways you can contact our Liability Claims team.
- By telephone using our free 24/7 claim line: +44 (0)800 587 8388
- By email to our dedicated first notification of loss address: reportaclaim@travelers.com
- By general online form submission
For customer convenience, we do not require the completion of a formal claim form in most instances. A few brief details including policy number, date of incident and brief circumstances of the loss will be sufficient for us to set up the claim.
Notification requirements are stated in the policy and here. This list represents circumstances that should be reported to Travelers regardless of whether a formal claim has been made at that stage:
- Any incident likely to breach 50% of your policy excess/deductible
- Death
- Serious injury
- Disease
- Adverse publicity whether actual or anticipated
- Multiple claims involving bodily injury from one incident
- Abuse, whether or not the insured is of the opinion that they will become legally liable to pay compensation
Serious injuries include but are not limited to:
- Spinal cord injury (e.g., paraplegia, quadriplegia, tetraplegia)
- Amputations – requiring a prosthesis
- Brain damage affecting mentality or central nervous system, including but not limited to:
- Permanent disorientation
- Behaviour disorder
- Personality change
- Seizures
- Motor deficit
- Inability to speak (aphasia)
- Hemiplegia or unconsciousness (comatose)
- Blindness
- Burns over 10% of the body with third degree or burns over 30% with second degree
- Multiple fractures involving more than one member or non-union
- Fracture of both heel bones (bilateral fractures of the os calcis)
- Nerve damage causing paralysis and loss of sensation in arm and hand (brachial plexus nerve damage)
- Massive internal injuries affecting body organs
- Injury to nerve at base of spinal canal (cauda equina) or any other back injury resulting in incontinence of bowel and/or bladder
Feedback requested
We’d be delighted to hear from you, no matter your thoughts.
Send us your claims experience feedback, and we’ll do our best to take your input into account.