Start a Claim for Cyber
Ever-present help for ever-present needs
The world of cyber risk is constantly evolving. And it only takes one cyber event or data security breach to damage a company’s finances. Cyber events can force businesses to close their doors. One resourceful hacker, virus or system glitch can shut down an entire network within minutes – paralysing operations and an organisation’s ability to earn income.
Cyber events can also damage business reputations and client-customer trust. A single successful hack, lost laptop or paper record can cause a data breach impacting the privacy of customers, employees and other concerned parties. With the knowledge of what is ever-present and on the line, Travelers offers class-leading support before, during and after a cyber event.
Urgent claims
In an emergency, please call our free, 24/7 hotline immediately.
- Please contact us using equipment not connected to the affected systems or network
- Please quote your policy number
- Press 2 for cyber claims
CALL +44 (0)800 587 8388
Non-urgent claims
If it’s not an emergency, please send an email as close to the date of incident as possible.
You’ll need the following information to start a claim:
- Your name/company name
- Your policy number
- Date of incident
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Incident facts and supporting documentation, including correspondence
A Claim Professional will contact you as soon as possible after you’ve sent your email.
Cyber claims team
Dedicated in-house team
- We have a large, dedicated team of Claim Professionals who handle cyber claims in-house.
- The Cyber Claims team consists of both experienced lawyers and Claim Professionals. Between them they have many years' experience handling cyber claims.
- We’re consistently rated above market average for claims handling service by brokers, and we are at the top of our nominated peer group.
Ways of working
- Customers will receive the direct contact details of their Claim Professional in the event of a claim, including an email address and direct phone number.
- We have a comprehensive panel of external lawyers and third-party providers including IT forensic specialists, PR specialists, credit/ID monitoring, extortion/ransomware negotiation and payment as well as data recovery.
- Added value claim services at no cost to clients include Subrogation, Travelers Investigative Services (TIS), Vendor Management and Claim Relationship Management.
Service level agreements
- Customers are provided with a dedicated central correspondence e-mail address.
- Notifications are acknowledged within two hours between 8 a.m. to 8 p.m. and four hours outside these hours.
- We answer any telephone calls immediately. We respond to a recorded telephone message within 24 hours.
- We respond to written correspondence within three working days.
Frequently asked questions
Cyber claim FAQs
- Your claim will be acknowledged within two hours between 8 a.m. to 8 p.m. and four hours outside these hours.
- Where a first- or third-party cyber breach event is determined, a “triage” call will be arranged with Travelers and a data breach coach at the customer’s convenience.
- After the triage call, and subject to the customer’s agreement, the services of the data breach coach and any other approved service provided will be retained by the customer. The data breach coach will then come to an agreement with the customer regarding a plan for dealing with the claim. This may include:
- Forensic expertise to assist in determining the source of the breach.
- Public relations services to mitigate negative publicity.
- Management of potential governmental claims that could be made.
- Notifications to victims of a breach, which may include physical mailings, e-mails and telephone calls.
- Credit monitoring for victims of a breach that can include fraud assistance.
A phishing attack is an attempt by a fraudster to trick people into transferring money or providing personal information to them by pretending to have legitimate interest. A common example of this is known as a Business E-mail Compromise (BEC). The fraudster sends convincing-looking e-mails that may request payment of invoices or contain links to suspicious websites. They may also contain viruses disguised as harmless attachments.
Ransomware is a type of malicious software that infects computer systems. Criminals use it for threatening to publish sensitive information obtained from the victim’s computer systems or preventing access to computer systems unless a ransom is paid.
A denial-of-service attack is a cyber attack whereby the criminal attempts to overwhelm a company´s computer system or network by flooding it with traffic or sending information that triggers a crash.
Travelers provides coverage for public relations (PR) professionals to work with customers to mitigate any potential negative publicity resulting from a cyber event or data security breach. If it appears that policyholders require PR assistance, this will be discussed during the triage call with Travelers and the data breach coach.
Feedback requested
We’d be delighted to hear from you, no matter your thoughts.
Send us your claims experience feedback, and we’ll do our best to take your input into account.