Travelers Solicitors PI Post-Claim Wellbeing Service
Independent and confidential counselling, a benefit of Travelers’ PI policy
After covering professional indemnity (PI) claims for the legal sector for more than 20 years, Travelers understands that it's not uncommon for mistakes to happen that lead to a professional indemnity insurance claim. We know individuals in the legal services industry take great pride in serving the best interests of their clients, so missteps in any area can hit hard and have a significant impact on their personal wellbeing and performance. That's why we are proud to offer a post-claim wellbeing service in partnership with HelloSelf.
If an employee of a Travelers insured law firm is involved in a PI insurance claim, they will be able to email a dedicated address to arrange a video or telephone assessment with a specialist who can offer support. Each employee is entitled to an initial six sessions with a clinical psychologist. We may also cover additional follow-up sessions if the employee and their specialist agree they’re necessary, to support healthy mental wellbeing. These additional sessions are at the full discretion of Travelers and require prior approval.
Advantage spotlight
You’ll be keen to know about the following.
Partnered with HelloSelf
Travelers offers the PI wellbeing service through our partner HelloSelf, a third-party provider of wellbeing and counselling support. They are a team of clinical psychologists, counselling psychologists and cognitive behaviourial therapists providing different types of wellbeing support.
This service is included in the solicitors’ PI policy and is fully confidential. Neither Travelers nor an employer will know who has used the service, and participation will not affect the claim in any way. We encourage all who are eligible to use the service for any issue, seemingly big or small.
For more information, visit the HelloSelf website.
LawCare
Travelers are proud partners of LawCare
As an extension of our interest in promoting mental health, we’re also proud to partner with LawCare, an independent charity that provides resources to support good mental health and wellbeing in the legal community.
- Access LawCare’s free resources, information, factsheets and their workplace hub.
- In collaboration with The Open University, LawCare offers workplace training and free online courses.
Related products
Professional indemnity
Businesses that provide professional advice or services to customers may face allegations of negligence. Professional indemnity cover can protect these companies from potential financial losses when defending against those claims.
Solicitors & law firms
With our years of experience, we are uniquely positioned to provide professional indemnity insurance for law firms and solicitors that offers seamless support, service and true partnership.
Platinum Solicitors
As one of the UK’s leading professional indemnity insurers for solicitors, our Platinum Solicitors proposition is specialised for large law firms.
Freelancers
Travelers’ professional indemnity insurance for freelance solicitors offers protection from the risks of conducting business outside of a law firm.
2 to 10 partner firms
Our professional indemnity insurance for smaller legal firms can provide the specialised cover they need, now and as they grow in the future.
11+ partner firms
As legal firms grow beyond 11 partners, their risks can multiply. Our professional indemnity offering provides the protection law firms need, so they can focus on their clients.
Let’s start the right conversation
For business
Find a broker
If you’re looking for covers and have a broker, ask about Travelers products.
If you need a broker, start with the right broker directory.
Need to call us directly? Contact us.
Professional Indemnity (PI) post-claim wellbeing service FAQs
Review these FAQs to gain familiarity with Travelers’ PI post-claim wellbeing service
The post-claim wellbeing service is a service offered to individuals to support their wellbeing if they are involved in a solicitors PI claim. A claim can have a very personal effect on those involved, so we want to help individuals process any issues they may encounter.
The service is offered to our policyholders after we receive the first notification of loss by the claim handler dealing with that claim.
Employees of a Travelers’ insured who are involved in a solicitors PI claim. The service is offered as part of our response to all solicitors PI claims.
We partner with HelloSelf, a third-party provider of wellbeing and counselling support. They are a team of clinical psychologists, counselling psychologists and cognitive behavioural therapists providing different types of wellbeing support.
No, only HelloSelf will know who has accessed the service at any time. Travelers will also not know who has accessed the service. Anything that is discussed between an individual and their consultant therapist is confidential.
No, in no way will accessing the service affect the claim.
Travelers covers the cost of using the service and the cost of any follow-up sessions, if required and pre-approved by Travelers.
Insights & industry knowledge
Articles to help your ambition succeed
Legal Sector Resources
Measuring the True Cost of a Legal Client
As the legal sector adopts new ways of working and meeting client needs, it also faces new pressures when it comes to the perception of services it provides.
Legal Sector Resources
How Well Are Mental Health Initiatives Working in Law Firms?
There’s no doubt that law firms are having more open conversations about mental health these days – and have taken action to support employee wellbeing in a range of ways.
Legal Sector Resources
What Does it Mean to Be a Lawyer? The Definition is Changing
The legal profession looks a lot different than it did a decade or two ago.
