Start a Claim for Management Liability/D&O
Standing guard for leaders
Mistakes happen, especially when the very nature of your business subjects you to greater scrutiny. Those who accept leadership roles as directors, officers or senior managers must take on a great deal of risk. Travelers provides leading claim support for businesses and their directors and officers (D&O) when things go wrong.
Urgent claims
In an emergency, please call our free 24/7 hotline immediately.
- We are ready to receive the details of your claim
- Please quote your policy number
CALL +44 (0)800 587 8388
Non-urgent claims
If it’s not an emergency, please send an email as close to the date of incident as possible.
You’ll need the following information to start a claim:
- Your name/company name
- Your policy number
- Date of incident
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Incident facts and supporting documentation, including correspondence
A Claim Professional will contact you as soon as possible after you’ve sent your email.
Management Liability Claims team
- We have a large, dedicated team of Claim Professionals who handle management liability claims in-house.
- Our Management Liability Claims team is located across Manchester, London and Dublin.
- The Claim Team consists of both experienced lawyers and claim professionals, all with either legal or industry qualifications.
- We’re consistently rated above market average for claims handling service by brokers, and we are at the top of our nominated peer group.
- Customers will receive the direct contact details of their Claim Professional in the event of a claim, including an email address and direct phone number.
- Customers are also provided with a dedicated central correspondence email address.
- We have a comprehensive panel of external lawyers and third-party providers, including IT specialists, loss adjusters and surveyors.
- Added value claim services at no cost to clients include subrogation, Travelers Investigative Services (TIS), Vendor Management and Claim Relationship Management.
Frequently asked questions
Management liability/D&O claim FAQs
- All claims get registered and acknowledged within one working day.
- A response to a client/broker correspondence happens within five working days.
- Phone calls are answered immediately, and phone messages are responded to within 24 hours.
Your policy will likely not cover fines and penalties imposed by regulatory bodies, as under current UK legislation, they are uninsurable by law.
Your policy covers claims made against any person who was, is or becomes a director or officer of your company at the time a claim is made.
Your policy covers claims made against any person who is an employee of your company at the time a claim is made.
If you have purchased employment practices liability insurance as part of your overall management liability insurance package, then this will normally be covered. You will be able to find details in your policy schedule and wording.
Provided you were a director at the time of the alleged act, then this would normally be covered, even if you are no longer a director of the company in question.
Feedback requested
We’d be delighted to hear from you, no matter your thoughts.
Send us your claims experience feedback, and we’ll do our best to take your input into account.