First Recovery: Disaster Recovery Service
Travelers advantage
Peace of mind is complimentary with First Recovery
An unexpected event can strike at any time, leaving a business without the means to operate as normal. That’s why Travelers office insurance includes our First Recovery service as standard, with no extra cost to policyholders.
First Recovery is a disaster recovery service, offering the practical help and support needed to get business operations back up and running quickly, should an insured event such as fire, flood or explosion happen at their premises. With Travelers, an incident doesn’t have to become a disaster for businesses.
First Recovery covers & highlights
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Temporary business relocation − including up to 12 employees − to one of 500 recovery locations around the UK
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IT network, broadband, reception and printing facilities provided, so affected businesses can continue operating with minimal impact to staff and customers
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Reinstatement of email domain and redirection of phone calls
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An event manager who will attend the relocation and oversee service delivery on site
First Recovery cover benefits
When an unexpected event occurs, businesses can tap into these First Recovery benefits to support short-term stability that supports the way back to a long-term future.
Less business disruption. First Recovery aims to get business email, website and phones working again within one working day of an event. This reduces downtime and greatly boosts the odds of the business surviving the insured incident. To the outside world, it is as if nothing happened.
Businesses can focus on the important issues. With First Recovery addressing premises, IT and communications, the affected client is able to concentrate on some very important issues in the immediate aftermath of a disaster, specifically reassuring staff and, critically, their own customers that it’s ‘business as usual’.
Post-pandemic preparedness. Key global issues like climate change and geo-political conflict mean more severe and frequent disruption to business infrastructure, whilst terrorists and other malicious actors continue to plan large-scale events. Simply being able to ‘work from home’ will not protect a company’s main office-based server or other IT infrastructure, nor does this allow for senior staff to come together to plan the way forward for a recently afflicted business. Having a disaster recovery plan in place and being able to quickly access First Recovery equips a business with the best chance of survival.
Faster claim settlement. In the event of a disaster, the insured arrives at one of the recovery offices to find a fully working office environment, minimising interruption, thus resulting in a simpler, less involved business interruption (BI) claim. This often leads to a speedier settlement of the loss.
Saves businesses money. Having a reliable, tested disaster recovery solution typically costs at least £15,000 per year for a comparable service for 12 staff — we provide this for free as part of our office package!
Bespoke recovery plans. First Recovery comes with a free online business continuity management tool where businesses can build a professional disaster recovery plan bespoke to their needs in less than an hour. Having a clear plan in place to get things back up and running after a major incident offers peace of mind. This plan is stored online and can be amended at any point.
For regulated businesses. Many businesses are regulated by bodies such as the Financial Conduct Authority (FCA) or Prudential Regulation Authority. The FCA requires regulated firms to show on demand a tested, offsite disaster recovery plan. First Recovery can provide an FCA-compliant disaster recovery service at no extra cost to a business, through their online business continuity management tool.
For businesses who answer tenders. Increasingly, organisations that offer tenders will demand the protection of their supply chain and often ask in the pre-tender questionnaire what reassurance the tenderer can offer in terms of their preparedness. Travelers’ policyholders can respond to tenders with confidence by quoting their First Recovery protection.
Discover more on the First Recovery website
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Case study
A legal practice turned to Travelers First Recovery upon extensive flood damage
‘Our office in Birmingham was affected by a large flood from a roof water tank failure.’
When flood damage rendered its existing office building unusable, this legal practice looked to Travelers First Recovery service for a swift relocation.
A senior manager attached to this practice was delighted with their Travelers experience:
‘We contacted First Recovery, and within two hours we were given a choice of locations nearby to accommodate more than 50 people, into one of which we moved our staff the next day whilst remediation work began.’
The practice was delighted with the timely action taken by First Recovery to help keep its daily operations active amidst ongoing remediation work.
‘Their service was fast and efficient, and we were grateful to have this element of our recovery handled so quickly.’
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