Start a Claim for UK Marine
Experienced. Constant. Reliable.
Extreme weather events, war, changing technologies and growing economies make for a dynamic marine horizon. Our highly experienced Travelers Marine Claim team have been holding steady in the midst of it, responding to a full spectrum of claims from vessels, war, ports and terminals, cargo, and ship owners and operators. Regardless of the size of the claim, our team will respond in an efficient manner, using a depth of expertise and breadth of knowledge. Customers can be assured that we’re there to help protect their reputation and assist in keeping operations moving cleanly forward.
Urgent claims
In an emergency, please call our free 24/7 hotline immediately.
- We are ready to receive the details of your claim
- Please quote your policy number
CALL +44 (0)800 587 8388
Non-urgent claims
If it’s not an emergency, please send an email as close to the date of incident as possible.
You’ll need the following information to start a claim:
- Your name/company name
- Your policy number
- Date of incident
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Incident facts and supporting documentation, including correspondence
A Claim Professional will contact you as soon as possible after you’ve sent your email.
UK Marine Claims team
Travelers Marine Claim Professionals have broad expertise. Our team works to ensure they understand a clients’ business and are positioned well to assist in a time of need. Drawing on experience and knowledge, the team focus is on a practical and pragmatic approach to handling claims, ensuring the best possible outcomes.
- We have a comprehensive panel of external lawyers and third-party providers, including surveyors, loss adjusters and scientists to ensure you have highly experienced people handling your claim.
- We have a large, dedicated team of Claim Professionals who handle UK marine claims in-house.
- The Claim team consists of both qualified lawyers and claim professionals all with either legal or industry qualifications.
- Customers will receive the direct contact details of their Claim Professional in the event of a claim, including an email address and direct phone number.
- Customers are also provided with a dedicated central correspondence email address.
- Added value claim services at no cost to clients include subrogation, Travelers Investigative Services (TIS), Vendor Management and Claim Relationship Management.
Frequently asked questions
UK Marine claim FAQs
- All claims get registered and acknowledged within one working day.
- A response to a client/broker correspondence happens within five working days.
- Phone calls are answered immediately, and phone messages are responded to within 24 hours.
Feedback requested
We’d be delighted to hear from you, no matter your thoughts.
Send us your claims experience feedback, and we’ll do our best to take your input into account.