Aviation Insurance

Claims are initially reported by email with a follow up phone call. Formal notification is then placed via Electronic Claim File (ECF2).

Travelers operates a list of vetted and approved external service providers (ESPs) to ensure the correct expertise can be instructed based on the complexities of the claim.

NACHA stands for North American Claims Handling Agreement. It is a memorandum of agreement between several insurers relating to the claims handling procedures and limits in connection with aviation liability and/or aircraft physical damage insurance.

A letter of authority (or LOA) is a document used to reach an agreement between three or more parties. It's a special permission slip you can give to a broker that allows them to speak with other insurers and businesses on your behalf within an agreed limit.

Yes. In the UK and the U.S., you must make an air accident claim within two years of the incident occurring that you are claiming for. Although in some special circumstances, a claim can be made within six years from the date of the incident.

Aircraft insurance policies may have liability sub-limits applicable to each passenger. These sub-limits are the most that the insurer will pay for each passenger’s claim for bodily injury. A combined single limit of liability (or smooth limit) means that no sub-limits would apply; cover would therefore be restricted by the full policy limit only.

For approved claim payments made via the Lloyd’s of London bureau, payments will be made direct from insurers to London brokers through DXC with the payment process taking approximately three working days.

Any approved non-bureau claim payments would be made direct from Travelers to either the local broker or end customer via wire transfer and can be made the same day. Your designated customer relationship management (CRM) team member can discuss this process for lead business.