Start a Claim for Solicitors
Considered and expert claim services
Legal professionals have unique claim scenarios that require a depth of knowledge from solicitors who can navigate a claim and the law simultaneously. Travelers has been insuring law firms since 2000, from sole practitioners to magic circle firms. We are widely recognised as the lead insurer for law firms in England and Wales. The depth of our claims handling experience means we instinctively understand the challenges organisations face.
Our comprehensive cover protects our customers against claims made for damages caused by work or services undertaken, whether that be a mistake, omission, negligence or incorrect advice. Additional covers include such things as compensation for court attendance and accidental damage/loss of documents.
Complementary claim support
Professional and personal post-claim care
Travelers knows many of the difficulties that can come as a result of a claim being made against one of our clients . To help facilitate wellbeing, we’ve partnered with a third-party service, HelloSelf, to provide counselling support through a team of mental health professionals. The service is fully confidential.
Urgent claims
In an emergency, please call our free 24/7 hotline immediately.
- We are ready to receive the details of your claim
- Please quote your policy number
CALL +44 (0)800 587 8388
Non-urgent claims
If it’s not an emergency, please send an email as close to the date of incident as possible.
You’ll need the following information to start a claim:
- Your name/company name
- Your policy number
- Date of incident
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Incident facts and supporting documentation, including correspondence
A Claim Professional will contact you as soon as possible after you’ve sent your email.
Got more time?
Download the Solicitors Claims Form and, when completed, send it to us at reportaclaim@travelers.com.
Solicitors Claims team
- We have a large, dedicated team of Claim Professionals who handle solicitors’ professional indemnity claims in-house.
- The Claim team consists of both experienced lawyers and claim professionals, all with either legal or industry qualifications.
- We’re consistently rated above market average for claims handling service by brokers, and we are at the top of our nominated peer group.
- Customers will receive the direct contact details of their Claim Professional in the event of a claim, including an email address and direct phone number.
- Customers are also provided with a dedicated central correspondence email address, monitored 24/7.
- We have a comprehensive panel of external lawyers and third-party providers, including IT specialists, loss adjusters and surveyors.
- Added value claim services at no cost to clients include subrogation, Travelers Investigative Services (TIS), Vendor Management and Claim Relationship Management.
- Clients have a dedicated team of risk managers.
- Clients work with Travelers Legal – an in-house legal practice, fully authorised and regulated by the Solicitors Regulation Authority.
Frequently asked questions
Solicitor claim FAQs
- All claims get registered and acknowledged within one working day.
- A response to a client/broker correspondence happens within five working days.
- Phone calls are answered immediately, and phone messages are responded to within 24 hours.
A circumstance is a matter or an issue that could give rise to a claim against your professional indemnity policy, even though a formal claim may not yet have been made against you.
It is notifiable upon discovery of the circumstance and, under your policy, if the matter later results in a formal claim, then it will be treated as having been made on the date the circumstance was notified to your insurer.
It is important to notify us about a circumstance as soon as possible upon discovery because, if this is not done, Travelers may investigate whether it has suffered any prejudice as a result of a notification that was not timely. This can sometimes result in adverse consequences, such as a reduction in the amount Travelers is prepared to pay in respect of the claim in question.
If a client makes a complaint to the LeO and the LeO makes an award against you, this would normally be covered under your policy.
Please note, however, that if part of the award requires you to reimburse fees to the client, then this element is not covered nor is any case fee, which may be payable to the LeO.
Travelers offers a post-claim wellbeing service, which is free of charge and completely confidential.
If you are involved in a professional indemnity claim, you will be able to e-mail a dedicated address to arrange a video or telephone call with a specialist who can offer support. We also cover up to six follow-up sessions if required – as decided between you and the specialist – to support your healthy mental wellbeing.
Neither Travelers nor your employer will know who has used the service, and your participation will not affect the claim in any way. We encourage all who are eligible to access the service for any issue, seemingly big or small.
Feedback requested
We’d be delighted to hear from you, no matter your thoughts.
Send us your claims experience feedback, and we’ll do our best to take your input into account.