Start a Claim for Other Professions
A long-trusted partner for professionals
Travelers has an established reputation as one of the top names in professional indemnity insurance because of our industry-specific knowledge and market-leading approach to coverage. Our dedicated and experienced Claims team handles professional indemnity claims across a wide range of professions, from accounting and architecture to construction and surveying, and many other fields. The team’s insight and expertise help us to instinctively understand the challenges each organisation faces. By partnering with our customers, we help them move in the right direction, no matter what the increasingly litigious world throws at them.
Urgent claims
In an emergency, please call our free 24/7 hotline immediately.
- We are ready to receive the details of your claim
- Please quote your policy number
CALL +44 (0)800 587 8388
Non-urgent claims
If it’s not an emergency, please send an email as close to the date of incident as possible.
You’ll need the following information to start a claim:
- Your name/company name
- Your policy number
- Date of incident
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Incident facts and supporting documentation, including correspondence
A Claim Professional will contact you as soon as possible after you’ve sent your email.
Professional Indemnity Claims team for other professions
- We have a large, dedicated team of Claim Professionals who handle professional indemnity claims in-house.
- The Claim team consists of both experienced lawyers and claim professionals, all with either legal or industry qualifications.
- We’re consistently rated above market average for claims handling service by brokers, and we are at the top of our nominated peer group.
- Customers will receive the direct contact details of their Claim Professional in the event of a claim, including an email address and direct phone number.
- Customers are also provided with a dedicated central correspondence email address.
- We have a comprehensive panel of external lawyers and third-party providers, including IT specialists, loss adjusters and surveyors.
- Added value claim services at no cost to clients include Subrogation, Travelers Investigative Services (TIS), Vendor Management and Claim Relationship Management.
Frequently asked questions
Professional indemnity claims FAQs for other professions
- All claims get registered and acknowledged within one working day.
- A response to a client/broker correspondence happens within five working days.
- Phone calls are answered immediately, and phone messages are responded to within 24 hours.
A circumstance is a matter or an issue that could give rise to a claim against your professional indemnity policy, even though a formal claim may not yet have been made against you.
It is notifiable upon discovery of the circumstance and, under your policy, if the matter later results in a formal claim, then it will be treated as having been made on the date the circumstance was notified to your insurer.
It is important to notify us about a circumstance as soon as possible upon discovery because, if this is not done, Travelers may investigate whether it has suffered any prejudice as a result of a notification that was not timely. This can sometimes result in adverse consequences, such as a reduction in the amount Travelers is prepared to pay in respect of the claim in question.
Cover extends to claims for defamation, dishonesty, breach of confidence, breach of someone else’s intellectual property rights and many other types of claims that a professional can be exposed to.
If a client makes a complaint to an ombudsman and the ombudsman makes an award against you, this would normally be covered under your policy, subject to any excess or limit of indemnity that may be applicable (details of which will be set out in your policy schedule).
Your policy will likely not cover fines and penalties imposed by regulatory bodies, as under current UK legislation they are uninsurable by law.
Feedback requested
We’d be delighted to hear from you, no matter your thoughts.
Send us your claims experience feedback, and we’ll do our best to take your input into account.