Multinational Insurance

We can place coverage in more than 150 countries, through a combination of Travelers offices, insurers in the International Network of Insurance (INI) and other insurers we work with.

With over 40 years of experience, INI is the largest network of independent insurers, with a presence in more than 150 countries and spread over all continents. Over 3,500 global insurance programmes and over 10,000 policies prove a consistent standard of service irrespective of where the insured operates globally. In addition to a central network office that manages the strategic activities, the network is overseen by the General Assembly, Board of Directors and Advisory Committees.¹

INI carriers are independent insurers and experienced leaders within their respective markets. Each network carrier is approved by the INI Board of Directors and follows the same contractual membership obligations and service guidelines worldwide. Carriers are chosen based on defined criteria such as: financial strength, servicing capabilities and experience and claims handling expertise.¹

Travelers is a leading network member with significant influence over the group’s operations and strategic direction. Travelers is the exclusive network member in the UK, Ireland, the U.S. and Canada.

Your Travelers underwriter is your single point of contact, regardless of where the account is located. This person handles account changes, troubleshoots obstacles and coordinates across our broad range of services, including Risk Control and Claim.

We can structure the Global Program in a variety of ways to ensure the appropriate level of coverage and compliance. Travelers has expertise in globalising policies with a worldwide coverage territory, writing on a Freedom of Service (FOS) basis, and structuring Controlled Master Global Programs with admitted foreign underlying policies.

Travelers has underwriting experts who will work with you to put in place an appropriate programme structure, and we will ensure uniform coverage through Difference in Conditions and Difference in Limits (DIC/DIL) coverage. We will work in partnership with you to ensure compliance with local laws and taxes and with local compulsory covers, manage local documentation required, consult whether a local broker is required and more.

Travelers owns and controls our Global Programs. Whenever legally permissible, they are reinsured back to Travelers, which means that your client benefits from Travelers’ financial stability.

Our dedicated U.S.-based Global Partner Services facilitate coverage in the U.S., where Travelers is a market leader in all P&C lines, including property, auto, workers compensation, umbrella/excess liability, inland marine, ocean marine, professional liability, cyber liability and life sciences products liability. Travelers is the No. 1 U.S. writer of workers compensation coverage.

Our U.S. workers compensation capabilities include in-house nurses to review treatment plans and offer return-to-work best practices. We also have a designated subrogation team for complex and high-value losses.²

Travelers owns and controls the overall pricing of the account. We ensure compliance with local laws and regulations.

We can collect premium and taxes locally or centrally, depending on customer preferences and local regulatory requirements.

Travelers UK and carriers within the INI commit to the following SLAs:

• Local rating and coverage advice: five working days.
• Cover-bound notice to network: one working day from receipt of binding instructions.
• Policy issuance: 30 days from receipt of coverage instructions and any additional information required for policy issuance.
• Claim acknowledgement to local broker/client claims contact: Within one working day of claim notification by one of your clients.
• Local Risk Control reports completed within four weeks of receipt of required information.

Yes, they will receive their policy in the local language and in English upon request.

INI carriers provide local claims-handling expertise, coordinating with the programme-controlling managing company to ensure compliance with local and international requirements. With delegated claim settlement authority of up to EUR 50,000, local carriers are able to swiftly process claims. Coordinating with Travelers Europe, local carriers ensure claim outcomes consistent with the client’s Master Global Program.

All claims are handled via our web-based platform INI Connect, the network’s global electronic service platform, in accordance with the Network Service Guidelines.